Returns

Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@adrattray.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Personalised items (if applicable)

Unfortunately personalised items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop [at] adrattray.com and send your item to:

A. D. Rattray
32 Main Road
Kirkoswald
Ayrshire
KA19 8HY

Return Shipping

To return your product, you should send it to:

A. D. Rattray
32 Main Road
Kirkoswald
Ayrshire
KA19 8HY

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Any product(s) returned must be adequately packed to avoid any possible damage. If you are shipping an item over £75, you should consider using a trackable delivery service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. A D Rattray will not be responsible for loss or damage in transit of the returned goods.